Your building is not just an asset of importance. The things inside; your people and equipment, are important. Protecting them is vital, and the roof is key to that security. When the roof shows issues, you want the best team you can get to do the work. Here are a few questions you should ask to weed through the people who claim to know what is going on:
WHAT CAN YOU TELL ME ABOUT MY ROOF AND THIS TYPE OF ROOF IN GENERAL?
The last thing you want is a roofer who has no idea what the pros and cons of your roof are. Does he or she know what the weak points will be, the life expectancy, the issues most often seen?
WHAT EXPERIENCE DO YOU HAVE WITH THIS TYPE OF ROOF?
As the main contact, how familiar are you with this roof, and the processes associated? Are you personally aware of what you should look for with this particular style?
WHAT EXPERIENCE DO THE MEMBERS OF YOUR CREW (WHO WILL BE WORKING ON MY ROOF) HAVE WITH THIS TYPE OF ROOF?
I don’t just want you, the team lead or estimator, to be familiar. I want to know what experience the people you send to do the work will have. I want to be assured that you have a crew worthy of my confidence.
WHAT METHODS OF COMMUNICATION WILL YOU USE IF I HIRE YOU?
In today’s technological age, there is no reason that a question can’t be asked immediately. Will you text or call me if there are questions?
WHAT ACCOMMODATIONS WILL I NEED TO MAKE WHILE YOU WORK ON THE ROOF IF YOU ARE HIRED?
Is there anything I should know about a repair on this type of roof? Should I plan to give my employees a day or two off, or will we be able to work through the process?
WHAT WARRANTY WILL YOU PUT ON YOUR WORK?
How will you stand behind your repair or installation? Do you plan to do follow up inspections?
IF, BASED ON YOUR INSPECTION, I HIRE YOU, WHAT TIMEFRAME WOULD WE BE EXPECTING?
How far out are you booked at this time? Will weather prolong the installation?
WHAT SHOULD I EXPECT AFTER THE WORK IS DONE?
Will you be doing follow-up calls? Is there a maintenance program?
We can answer these questions. We have the experience. We installed the first rubber roof in Alabama, and have since built a great business by learning every technique as it was developed. Our crews consist of the best roofers in the industry. Their goal is the same as ours. We want to make you into another life-long customer. We will provide the best service available, great communication and a maintenance plan to extend the life of your roofing system by many years. Our scheduled inspections will find any issues before they become crises. We understand roofing, and we understand your needs. Give us a call.